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WENZEL Full Service 4.0

09.01.2017
ALL-EMBRACING, CARE-FREE SERVICE PACKAGE FOR COORDINATE MEASURING MACHINES

As a manufacturer of measuring machines, WENZEL Group GmbH & Co. KG now offers a unique all-embracing care-free service package. By signing a Full Service contract, customers are ensured a continued, 100% manufacturer's warranty. Based on a fixed quarterly rate, all necessary services and components are covered to ensure the complete operational readiness of the measuring machine.

The outstanding performance promise includes all services, such as preventive maintenance, calibration and repairs. The Full Service manufacturer's warranty includes original spare and wear parts, the controller, the computer, the control panel as well as the machine frame itself. Only the probe system is excluded. In addition, the installation of the most recent release of the Metrosoft QUARTIS metrology software as well as one training day per release is also included. The Full Service package has duration from 3 to 7 years and offers an extended scope of service with guaranteed response times, extended on-call availability and WENZEL Online Service.

MAXIMUM AVAILABILITY AT AN ATTRACTIVE PRICE
„With individual, customized Full Service, WENZEL assumes the risk of costs and maintenance planning,” states Karl Nagel, Head of the After Sales Service at WENZEL. This way, in addition to absolute cost transparency and simple budgeting, the maximum availability of the machine is ensured over its entire lifetime and a well-planned execution of preventive maintenance is guaranteed. “Our customers can concentrate entirely on their core business and transfer the responsibility for the operational readiness of their measuring machine to WENZEL, “adds Nagel.

WENZEL also offers flexible leasing models for machines with a Full Service contract representing a whole bundle of complementary services offering significant added value for the customer. Leasing the machine with extended warranty and full service not only helps with customer liquidity, but it also allows the customer to acquire a machine with an ‘off balance sheet’ transaction. This creates planning security and competitive advantages. The customer has full investment certainty and long-term, manageable, fixed costs. „Our new proposal is calculated in such a way that it offers the customer significantly favorable pricing when compared to individual orders for each individual service. Even in comparison to our service agreement models, Full Service offer can save a lot”, assures Karl Nagel.

The WENZEL Full Service 4.0 has started in Germany with touch trigger and scanning WENZEL XO and LH bridge machines up to the 1210 range (X=1200 mm, Y=1000mm). “Expansion to further countries, models and product groups is planned“, says Nagel and furthermore explains an additional positive side effect: „The close cooperation with customers within the scope of the WENZEL Full Service offer will also enhance our own technical development.”

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